Terms of service

These terms are an agreement between Remember Media, based in Memphis, Tennessee ("we"), and the organization that creates an account at remembermedia.app ("you"). Creating an account or using the app means you accept them. The person who creates an organization accepts on its behalf and is responsible for the team members they invite. If you use a portal link as a client or stakeholder, the sections on accounts, acceptable use and disclaimers apply to you too. These terms cover the app only; Remember Media's agency services for its own clients run under separate agreements.

1. The service

Remember Media is a content operations app. It helps you plan, produce, review, publish and report on social media content, run client or stakeholder approvals, and manage comments and messages, with connections to the social platforms you choose. Features depend on your organization type and plan. During the founding period the app is invite-only and some features are marked beta.

2. Your account

• Give accurate information and keep it current.
• Keep sign-in details private. Each person uses their own login; sharing logins isn't allowed.
• You're responsible for everything done under your organization's accounts, including by the people you invite and the roles you give them.
• Tell us promptly at support@remember901.com about any unauthorized use.
• You must be 18 or older and able to agree on behalf of your organization.

3. Your content

You own the content you put in the app: captions, images, video, brand details, notes, and the data from your connected accounts. You give us a limited license to store, process, display and transmit it as needed to run the service for you, including sending it to platforms at your direction and showing it to the people you share it with. That license ends when the content is deleted, apart from copies that remain in backups for a short period.

You're responsible for your content: that you hold the rights to the images, video, music, names and likenesses in it; that it follows each platform's rules; that approvals from clients, stakeholders or models are in place before publishing; and that it's lawful. We can remove or refuse content that breaks the law, these terms, or a platform's rules, and we'll tell you when we do unless the law prevents it.

4. Connected platforms

You connect Facebook, Instagram and other platforms through their official logins and can disconnect at any time. Each connection is also subject to that platform's own terms, and you must keep the access level the connection needs (for example, admin on a Facebook Page). Platforms change their APIs, limits and policies without notice. We don't control them and aren't responsible for a platform's outages, publishing limits, expired tokens, or enforcement actions against your accounts. Nothing is published or sent without a person on your team acting in the app.

5. Acceptable use

Don't use the app to:

• post or send anything illegal, deceptive, harassing, hateful or infringing;
• send spam, automated engagement, or anything that breaks a platform's rules;
• store passwords, government ID numbers or payment card numbers in any field;
• probe, scrape, overload or reverse-engineer the app, or bypass its access controls;
• resell or white-label the app without a written agreement with us;
• manage an account belonging to anyone under 18 without a parent's or guardian's authority.

We may suspend access while we look into a suspected breach.

6. Portals, clients and stakeholders

You decide who gets a portal link, and you treat it as private to that brand. Approvals and comments in a portal are recorded with the person's name and the time. They are a record of a decision, not an electronic signature on a contract, unless you and your client agree otherwise in writing.

7. Fees and billing

• Plans are priced by the number of brands, with people included, as shown on the pricing page. Extra brands and locations are counted at the start of each billing period.
• New organizations start with a 14-day free trial. Nothing is charged until the trial ends unless you cancel first.
• Billing runs through Stripe, in US dollars, monthly or annually in advance. Receipts come from Stripe.
• Upgrades take effect right away and are prorated. Downgrades take effect at the end of the current period.
• If a payment fails, you have 7 days to fix it. After that the organization becomes read-only (view and export, no creating or publishing) until it's paid.
• Cancel any time from Settings › Billing. You keep access to the end of the period you've paid for. There are no refunds for partial months or unused time, except where the law requires one.
• Founding member and friends offers follow the terms shown when you join, including their prices and free months.
• Prices can change at the end of a billing period with at least 30 days' notice by email to the organization's Owner.
• Taxes are your responsibility where they apply, and we may add them to invoices where the law requires.

8. Cancellation and deletion

When you cancel or your subscription ends, your data stays available for export for 30 days and is then deleted, apart from invoices and records we must keep. An Owner can delete the organization sooner from Settings, with the same 30-day window. We can end or suspend access for a breach of these terms, for non-payment, or when the law requires it, with notice where practical.

9. AI features

AI features, when available, make labeled suggestions from your own organization's content and standards. A person reviews and decides. Suggestions can be wrong, so check them before use. Your content isn't used to train models for anyone else.

10. Availability and changes

We work to keep the app reliable, but we don't promise it will be uninterrupted or error-free, and we may change, add or retire features. We'll give reasonable notice of changes that remove something you rely on, and we'll announce scheduled maintenance in the app when we can.

11. Our property

We own the app, its design, its code and its name. You may not copy it, or use the Remember Media name or logo to suggest we endorse you. Feedback you give us can be used without obligation. Your names, logos and content stay yours.

12. Disclaimers

The app is provided "as is." We don't promise results from your social media activity: reach, followers, engagement, sales and client retention depend on things outside the app. We don't give legal advice, and the app's checks (caption rules, platform checklists, usage rights reminders) are aids, not guarantees of compliance.

13. Limits on our liability

To the extent the law allows, we aren't liable for indirect, incidental, special or consequential damages, lost profits, lost data, or a platform's actions against your accounts. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Some places don't allow these limits, so they may not apply to you in full.

14. Your responsibility to us

You'll cover the losses and costs we face from claims that your content or your use of the app broke the law, a platform's rules, or someone else's rights, except to the extent we caused them.

15. Disputes and law

Tennessee law applies. If a problem comes up, email support@remember901.com first and we'll try to resolve it within 30 days. Claims that can't be resolved go to the state or federal courts in Shelby County, Tennessee, and you agree to that venue.

16. Changes to these terms

We'll post changes here with a new date and email Owners at least 30 days before material changes take effect. Continuing to use the app after that date means you accept them.

17. Contact

Remember Media, Memphis, Tennessee. support@remember901.com.